Basic Conflict Resolution Skills Course
The Essential Workplace Conflict Resolution Training empowers HR staff to tackle office disagreements assuredly through actionable methods in dialogue, session planning, record-keeping, and mediation, fostering a stronger, more efficient work environment and team spirit.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on strategies to manage common conflicts effectively. Master techniques like targeted questioning, impartial wording, attentive listening, interpreting body language, and delivering constructive feedback without blame. You will learn to plan productive sessions, establish team guidelines, record problems accurately, monitor progress on deals, control personal responses, and lead organised discussions resulting in equitable, enduring resolutions.
Elevify advantages
Develop skills
- Spot conflict roots, trends, and build-ups swiftly in professional settings.
- Conduct efficient one-on-one and group mediation sessions for quick fixes.
- Apply calming talk with neutral terms, full attention, and personal statements.
- Structure key HR sessions with plans, rules, and checks to avoid disputes.
- Record events, pacts, and promises clearly and professionally.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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