Relationship Manager Course
This course equips you with essential strategies to enhance customer retention and growth in SaaS environments through practical, actionable techniques.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Relationship Manager Course provides practical tools to cut down customer loss, build loyalty, and grow business in SaaS. You will learn to group customers, map journeys from zero to twelve months, create onboarding and activation plans, and set up proactive talks. You will also make scripts for contact points, watch key retention measures, run feedback setups, and develop programs to win back customers and gain advocates that you can use right away.
Elevify advantages
Develop skills
- Customer grouping design: build data-based, retention-focused groups quickly.
- SaaS customer loss analysis: identify risk signs early and use targeted saving methods.
- Customer journey mapping: script high-impact contact points across all channels.
- Onboarding plans: create quick value-reaching flows that increase activation.
- Retention measures tracking: monitor NRR, churn, and health scores for decisions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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