Front Office Course
This course equips front office professionals with essential skills to manage hotel operations efficiently, focusing on guest satisfaction, revenue management, and team coordination in a high-pressure environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Front Office Course provides practical tools to manage a 4-star city hotel front desk with confidence. Learn PMS basics, overbooking management, revenue safeguarding, and proper record-keeping. Master guest interactions, complaint resolution, and service recovery while coordinating effectively with housekeeping, maintenance, reservations, and night audit. Develop composure under pressure, protect ADR, and ensure consistent, efficient guest experiences each shift.
Elevify advantages
Develop skills
- Front desk expertise: manage a 4-star lobby smoothly, even during busy times.
- PMS and reservations management: handle check-ins, overbooking, and OTA connections quickly.
- Revenue-protecting choices: manage upgrades, comps, and walks without affecting ADR.
- Guest recovery strategies: resolve complaints using scripts, empathy, and appropriate comps.
- Professional demeanor: remain calm, reliable, and service-oriented under pressure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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