Front Office Course
4/5
This course equips front office professionals with essential skills to manage hotel operations efficiently, focusing on guest satisfaction, revenue management, and team coordination in a high-pressure environment.

4.0 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Front Office Course provides practical tools to manage a 4-star city hotel front desk with confidence. Learn PMS basics, overbooking management, revenue safeguarding, and proper record-keeping. Master guest interactions, complaint resolution, and service recovery while coordinating effectively with housekeeping, maintenance, reservations, and night audit. Develop composure under pressure, protect ADR, and ensure consistent, efficient guest experiences each shift.
Elevify advantages
Develop skills
- Front desk expertise: manage a 4-star lobby smoothly, even during busy times.
- PMS and reservations management: handle check-ins, overbooking, and OTA connections quickly.
- Revenue-protecting choices: manage upgrades, comps, and walks without affecting ADR.
- Guest recovery strategies: resolve complaints using scripts, empathy, and appropriate comps.
- Professional demeanor: remain calm, reliable, and service-oriented under pressure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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