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Service Management Course

Service Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Service Management Course provides practical tools to create strong SLAs, improve support processes, and reduce repeated issues and escalations. You will learn to set up effective sorting systems, combined communication channels, and knowledge resources, while using dashboards, key performance indicators, customer satisfaction scores, and net promoter scores to track results. Additionally, you will develop 90-day action plans, handle risks, and unite teams with defined roles, training, and clear messaging.

Elevify advantages

Develop skills

  • Service process design: swiftly redesign workflows to reduce reopens and escalations.
  • SLA and dashboard mastery: establish SLAs and create clear, executive-ready dashboards quickly.
  • Data-driven improvement: apply KPIs and root cause analysis tools to identify issues and resolve them fast.
  • Client communication: conduct effective SLA reviews, status updates, and incident briefings.
  • Team performance leadership: guide agents, lower turnover, and enhance service quality.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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