Service Management Course
This course equips participants with essential skills for effective service management, focusing on process optimization, performance metrics, and team leadership to enhance service delivery and customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Service Management Course provides practical tools to create strong SLAs, improve support processes, and reduce repeated issues and escalations. You will learn to set up effective sorting systems, combined communication channels, and knowledge resources, while using dashboards, key performance indicators, customer satisfaction scores, and net promoter scores to track results. Additionally, you will develop 90-day action plans, handle risks, and unite teams with defined roles, training, and clear messaging.
Elevify advantages
Develop skills
- Service process design: swiftly redesign workflows to reduce reopens and escalations.
- SLA and dashboard mastery: establish SLAs and create clear, executive-ready dashboards quickly.
- Data-driven improvement: apply KPIs and root cause analysis tools to identify issues and resolve them fast.
- Client communication: conduct effective SLA reviews, status updates, and incident briefings.
- Team performance leadership: guide agents, lower turnover, and enhance service quality.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course