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Shared Services Center (SSC) Course

Shared Services Center (SSC) Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Shared Services Centre (SSC) Course provides a practical guide to set up, start, and improve an SSC. You will learn main ways of operating, choosing what to include and processes, tools for delivering services, SLAs and KPIs, and how to manage it. You will also look at risks, following rules, and handling changes, including talking to people, training, and measuring how well it is taken up, so you can create a safe, growing, and data-based shared services operation.

Elevify advantages

Develop skills

  • Design SSC operating models: build simple, central service setups quickly.
  • Configure SSC service tools: portals, ticketing, workflows, and automation.
  • Set SSC SLAs and KPIs: create dashboards, reports, and ways to improve.
  • Plan SSC implementation: step-by-step rollout, reducing risks, and controlling the switch.
  • Govern SSC teams: define roles, management, and links with business units.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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