Salon Protocol & Client Care Training
Gain expertise in salon protocols, front desk manners, and client consultations. Learn professional booking, scheduling, conflict resolution, and communication skills to deliver seamless, high-quality hairdressing services from initial contact to the final styling, making every client feel appreciated and satisfied.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with hands-on skills for handling client consultations, matching services to needs, and discussing prices confidently. Master professional reception practices, effective communication via phone, SMS, email, and face-to-face, along with strategies for booking, managing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences every time.
Elevify advantages
Develop skills
- Expert client consultations: quickly align hair goals with suitable services.
- Confident salon communication: use ready scripts for calls, texts, and face-to-face interactions.
- Master smooth scheduling: optimise bookings, waitlists, and stylist schedules effectively.
- Professional front desk etiquette: greet, rebook, and keep clients coming back.
- Handle conflicts calmly: resolve complaints, no-shows, and refunds effortlessly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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