CX Design Course
This course equips you with essential skills to design intuitive and effective customer experiences for digital savings products, focusing on research, mapping, and validation techniques to drive user engagement and business success.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides practical tools to create clear and effective customer experiences for digital savings products. You will learn quick research methods, persona overviews, and journey mapping for onboarding, support, and engagement. Develop strong value propositions, set UX principles, design detailed flows and microcopy, and establish metrics to validate, improve, and confidently deliver better experiences.
Elevify advantages
Develop skills
- CX personas and needs: transform goals and pains into clear, design-ready user profiles.
- Problem framing: write sharp value propositions that match user needs with business results.
- Metrics and validation: set KPIs and conduct quick tests to confirm CX results swiftly.
- Journey mapping: design complete savings flows across app, email, and support.
- Interaction flows: create clear paths and microcopy for setting and managing goals.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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