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Voice Of The Customer Course

Voice Of The Customer Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Voice of the Customer Course teaches you how to set clear VoC goals, map suitable feedback channels, and create short surveys and interviews that follow privacy and ethics. You will learn to arrange and examine numerical and descriptive data, find main themes, and change insights into targeted projects, trials, and A/B tests, with helpful guides, displays, and templates ready for stakeholders.

Elevify advantages

Develop skills

  • VoC goal-setting: Change customer loss and slow growth into clear, software-service-ready VoC aims.
  • Feedback design: Make short surveys, NPS processes, and interview plans quickly.
  • VoC analytics: Arrange, label, and show customer data for easy-to-see insights.
  • Insight to action: Turn VoC themes into changes for products, user experience, and messages.
  • Prioritization & testing: Rank VoC ideas, do simple A/B tests, and follow the results.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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