from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Voice of the Customer Course teaches you how to set clear VoC goals, map suitable feedback channels, and create short surveys and interviews that follow privacy and ethics. You will learn to arrange and examine numerical and descriptive data, find main themes, and change insights into targeted projects, trials, and A/B tests, with helpful guides, displays, and templates ready for stakeholders.
Elevify advantages
Develop skills
- VoC goal-setting: Change customer loss and slow growth into clear, software-service-ready VoC aims.
- Feedback design: Make short surveys, NPS processes, and interview plans quickly.
- VoC analytics: Arrange, label, and show customer data for easy-to-see insights.
- Insight to action: Turn VoC themes into changes for products, user experience, and messages.
- Prioritization & testing: Rank VoC ideas, do simple A/B tests, and follow the results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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