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Customer Loyalty & Retention Course

Customer Loyalty & Retention Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches how to convert initial beauty product buyers into loyal repeat customers using targeted personalization, attractive loyalty perks, and incentives beyond discounts. You will learn to outline the customer journey from day 0 to 180, manage email, SMS, and website campaigns, create effective loyalty programs, measure retention metrics, and implement a 90-day strategy to increase repeat sales and customer lifetime value.

Elevify advantages

Develop skills

  • Design effective loyalty programs with tiers, rewards, and rules to increase repeat purchases.
  • Personalize customer offers using purchase history to suggest products and samples.
  • Map out retention journeys covering 0-180 days to encourage ongoing buys.
  • Analyze retention data including cohorts, lifetime value, churn, and promotion results.
  • Execute rapid A/B tests on email subjects, rewards, and timing for immediate improvements.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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