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Customer Experience Training Course

Customer Experience Training Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Experience Training Course teaches you how to turn brand promises into consistent, high-impact customer interactions. You will learn to analyse training needs, map core competencies, and design focused modules for in-store, phone, email, chat, and social channels. Build practical role-plays, simulations, and measurement plans using CSAT, NPS, and other KPIs to drive lasting performance improvements.

Elevify advantages

Develop skills

  • CX needs analysis: pinpoint training gaps fast using feedback and performance data.
  • CX module design: build short, high-impact sessions for every service channel.
  • CX measurement: track CSAT, NPS, and handle time to prove marketing impact.
  • CX change rollout: plan pilots, train trainers, and sustain new frontline behaviors.
  • CX simulations: use role-plays and mystery shoppers to sharpen real-world skills.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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