How to Create a Customer Journey Map Course
This course teaches you how to create a comprehensive customer journey map for the online fashion industry, from developing data-driven personas to identifying pain points and opportunities, and presenting actionable insights to stakeholders.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Learn to build a full customer journey map for online fashion, starting from making personas based on real data and mapping out actions, thoughts, and feelings, to spotting problems and good chances for change. This hands-on course takes you through contact points, ways to reach people, how to credit actions, and ways to make things better, then shows you how to give clear plans, a short report for bosses, and a nice map ready for showing.
Elevify advantages
Develop skills
- Build fashion customer personas: change public data into clear buyer pictures.
- Map full journeys: stages, contact points, feelings, and problem spots.
- Look at journey data: mix reviews, numbers, and signs into good understanding.
- Choose fast easy fixes: use ICE and RICE to sort journey changes quick.
- Make journey maps ready for bosses: short overviews and plan paths.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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