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CRM & Customer Experience Course

CRM & Customer Experience Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This CRM and Customer Experience Training teaches how to convert customer data into targeted goals, smart customer groups, and profitable automated customer paths. You will learn to create welcome series, loyalty programs, VIP treatments, win-back campaigns, and cart abandonment recoveries, use advanced personalization techniques, manage clean data and system connections, and monitor key metrics like customer retention, lifetime value, average order value, and conversion rates to ensure all efforts are trackable, improved, and aimed at increasing revenue.

Elevify advantages

Develop skills

  • Build online store CRM paths: quickly start win-back, VIP, and after-sale sequences.
  • Create data-based customer groups: accurately reach new, at-risk, and high-value customers.
  • Set up CRM technology systems: link your store, organize data, and enable tracking swiftly.
  • Customize customer experience widely: use dynamic content, product suggestions, and optimal timing.
  • Track CRM returns: monitor lifetime value, loyalty, order value, and gains with simple reports.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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