CRM & Customer Experience Course
Gain expertise in CRM and customer experience for online marketing success. Connect your shop data, create automated customer journeys, customize every interaction, and measure performance indicators that improve customer loyalty, repeat sales, and long-term customer value. This course equips you with practical tools to build effective strategies that drive business growth and satisfaction in competitive markets.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This CRM and Customer Experience Training teaches how to convert customer data into targeted goals, smart customer groups, and profitable automated customer paths. You will learn to create welcome series, loyalty programs, VIP treatments, win-back campaigns, and cart abandonment recoveries, use advanced personalization techniques, manage clean data and system connections, and monitor key metrics like customer retention, lifetime value, average order value, and conversion rates to ensure all efforts are trackable, improved, and aimed at increasing revenue.
Elevify advantages
Develop skills
- Build online store CRM paths: quickly start win-back, VIP, and after-sale sequences.
- Create data-based customer groups: accurately reach new, at-risk, and high-value customers.
- Set up CRM technology systems: link your store, organize data, and enable tracking swiftly.
- Customize customer experience widely: use dynamic content, product suggestions, and optimal timing.
- Track CRM returns: monitor lifetime value, loyalty, order value, and gains with simple reports.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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