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CRM & Customer Experience Course

CRM & Customer Experience Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This CRM and Customer Experience Training teaches how to convert customer data into targeted goals, smart customer groups, and profitable automated customer paths. You will learn to create welcome series, loyalty programs, VIP treatments, win-back campaigns, and cart abandonment recoveries, use advanced personalization techniques, manage clean data and system connections, and monitor key metrics like customer retention, lifetime value, average order value, and conversion rates to ensure all efforts are trackable, improved, and aimed at increasing revenue.

Elevify advantages

Develop skills

  • Build online store CRM paths: quickly start win-back, VIP, and after-sale sequences.
  • Create data-based customer groups: accurately reach new, at-risk, and high-value customers.
  • Set up CRM technology systems: link your store, organize data, and enable tracking swiftly.
  • Customize customer experience widely: use dynamic content, product suggestions, and optimal timing.
  • Track CRM returns: monitor lifetime value, loyalty, order value, and gains with simple reports.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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