Service Design Innovation Course
This course equips participants with practical tools for innovating financial services, focusing on service thinking, customer journey mapping, blueprinting, regulatory compliance, and rapid research to deliver seamless, customer-centric banking experiences across multiple channels.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Service Design Innovation Course gives you practical tools to improve financial services from end to end. Learn to apply service thinking, map customer journeys, and build blueprints that connect branch and digital experiences. Explore banking regulations, data privacy, and system constraints, then use research, metrics, and experiments to launch compliant, reliable, customer-focused improvements fast.
Elevify advantages
Develop skills
- Service journey mapping: Quickly map banking touchpoints to spot friction.
- Service blueprinting: Draft clear frontstage and backstage flows for banks.
- Banking UX compliance: Design journeys aligned with KYC, AML, and privacy rules.
- Multichannel flow design: Build seamless app, web, branch, and phone experiences.
- Rapid research for banking: Run lean tests, surveys, and interviews that drive UX.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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