Telephone Operator Course
This course equips participants with essential skills for handling medical telephone operations, focusing on professional communication, call management, and tool proficiency to ensure patient satisfaction and compliance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Telephone Operator Course teaches you practical skills to manage medical calls with confidence and accuracy. You will learn professional manners, greetings that respect patient privacy like HIPAA, basic ways to sort urgent calls, and clear words for booking appointments, handling emergencies, and dealing with complaints. You will also master calming upset callers, recording details properly, managing several phone lines, and using call centre tools so that every person who calls feels listened to, safe, and well helped in all talks.
Elevify advantages
Develop skills
- Professional medical phone manners: master tone, patient privacy basics, and clear speaking.
- Difficult call calming: use tested words to soothe anger and fix problems quickly.
- Structured call management: follow short guides for sorting calls, passing them on, and booking.
- Accurate call recording: note actions, handovers, and follow-ups with care for rules.
- Phone tools and measures: use systems, numbers, and check tools to improve call centre work.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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