External Communication Course
This course equips professionals with essential skills for effective external communication during health data incidents, focusing on clear messaging, stakeholder engagement, and reputation management to maintain trust and compliance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This External Communication Course teaches you how to handle health data incidents with clarity, accuracy, and confidence. You will learn to align legal, technical, and customer updates, craft incident statements for media, clients, and the public, and manage misinformation. Gain ready-to-use templates, channel-specific writing skills, and practical methods to protect trust, reputation, and long-term relationships after a breach.
Elevify advantages
Develop skills
- Crisis messaging for data breaches: craft clear, calm, honest statements fast.
- Stakeholder updates: write tailored emails for hospitals, patients, and regulators.
- Media and social response: prepare quotes, Q&A, and posts that protect trust.
- Technical-to-plain language: translate security details into clear client messages.
- Reputation recovery: plan follow-ups, track sentiment, and refine communication.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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