Conflict Resolution Course
This course equips participants with essential skills to identify, diagnose, and resolve conflicts effectively using proven methods like TKI, NVC, and interest-based negotiation, ensuring sustainable agreements and team trust.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course on resolving conflicts provides practical tools to quickly identify tensions, map out those involved, and find the deep causes. Learn tested methods like negotiation based on interests, Nonviolent Communication, and the Thomas-Kilmann model, then use them in actual meetings with clear plans, ways to calm things down, and rules for decisions. Create solid agreements, handle risks, keep delivery on time, and maintain trust among teams using reliable, quality practices that can be repeated.
Elevify advantages
Develop skills
- Mastery of conflict methods: quickly choose and use TKI, NVC, and negotiation.
- Negotiation in tough situations: present trade-offs, manage risks, and match technology with business needs.
- Diagnosing conflicts: map deep causes, motivations, and power relations in teams.
- Leading sessions under stress: conduct focused resolution meetings that result in clear agreements.
- Lasting agreements: stop problems from returning with measures, follow-ups, and rebuilding trust.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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