Business Etiquette: Phone, Email, and Text Course
This course enhances professional communication skills in business settings through phone, email, and text, focusing on clarity, security, and compliance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Improve your work presence with this practical Business Manners: Phone, Email, and Text Course. Learn to write clear emails, short texts, and strong call scripts while keeping privacy safe and managing payment information securely. Master tone, structure, calming down situations, and correct recording so every talk is quick, follows rules, and easy for customers to trust and follow.
Elevify advantages
Develop skills
- Professional tone mastery: adapt phone, email, and text for any business case.
- Fast, clear email writing: sharp subjects, tight structure, privacy-safe details.
- Confident phone skills: verify identity, explain solutions, de-escalate calmly.
- Polished text etiquette: concise SMS replies, smart templates, no risky data.
- Compliance-ready records: document calls, emails, and texts with secure summaries.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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