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Call Center Project Manager Course
Kor u qaad xirfadaada adigoo qaadanaya Koorska Maareeyaha Mashruuca Xarunta Wicitaanada (Call Center). Waxaa loogu talagalay xirfadlayaasha doonaya inay xirfad sare ka gaaraan maareynta mashruuca, horumarinta habsami u socodka shaqada, iyo qanacsanaanta macaamiisha. Baro sida loo maareeyo daneeyayaasha, loo yareeyo khataraha, iyo loo wanaajiyo wareegyada nolosha mashruuca. Kobci khibradaada ku aadan Lean, Six Sigma, iyo maareynta isbeddelka, adigoo waliba hormarinaya xirfadahaaga xagga isgaarsiinta iyo hoggaaminta. Faham ka sii qoto dheer xog ururinta (data analysis), tilmaamayaasha waxqabadka muhiimka ah (key performance indicators), iyo teknolojiyadda casriga ah ee xarumaha wicitaanada si aad u horseedo guul iyo hal-abuurnimo.
- Xirfad sare ka gaar maareynta daneeyayaasha: Ka qayb geli oo qanciso daneeyayaasha mashruuca ee muhiimka ah.
- Hirgeli maareynta khataraha: Aqoonso oo yaree khataraha mashruuca ee imaan kara.
- Kobci qanacsanaanta macaamiisha: Naqshadee habraacyo ku saleysan baahida macaamiisha.
- Horumari habsami u socodka shaqada: Adeegso Lean iyo Six Sigma si loo helo hufnaan.
- Ka faa'iideyso teknolojiyadda xarumaha wicitaanada: Isticmaal AI iyo qalabka soo kordhaya ee hal-abuurnimada.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Kor u qaad xirfadaada adigoo qaadanaya Koorska Maareeyaha Mashruuca Xarunta Wicitaanada (Call Center). Waxaa loogu talagalay xirfadlayaasha doonaya inay xirfad sare ka gaaraan maareynta mashruuca, horumarinta habsami u socodka shaqada, iyo qanacsanaanta macaamiisha. Baro sida loo maareeyo daneeyayaasha, loo yareeyo khataraha, iyo loo wanaajiyo wareegyada nolosha mashruuca. Kobci khibradaada ku aadan Lean, Six Sigma, iyo maareynta isbeddelka, adigoo waliba hormarinaya xirfadahaaga xagga isgaarsiinta iyo hoggaaminta. Faham ka sii qoto dheer xog ururinta (data analysis), tilmaamayaasha waxqabadka muhiimka ah (key performance indicators), iyo teknolojiyadda casriga ah ee xarumaha wicitaanada si aad u horseedo guul iyo hal-abuurnimo.
Elevify advantages
Develop skills
- Xirfad sare ka gaar maareynta daneeyayaasha: Ka qayb geli oo qanciso daneeyayaasha mashruuca ee muhiimka ah.
- Hirgeli maareynta khataraha: Aqoonso oo yaree khataraha mashruuca ee imaan kara.
- Kobci qanacsanaanta macaamiisha: Naqshadee habraacyo ku saleysan baahida macaamiisha.
- Horumari habsami u socodka shaqada: Adeegso Lean iyo Six Sigma si loo helo hufnaan.
- Ka faa'iideyso teknolojiyadda xarumaha wicitaanada: Isticmaal AI iyo qalabka soo kordhaya ee hal-abuurnimada.
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