Patient Communication Skills Course
Build confident, compassionate patient communication skills for difficult conversations, bad news, and end-of-life care. Learn practical scripts, de-escalation, family meetings, and self-care tools tailored for healthcare professionals.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Patient Communication Skills Course helps you handle difficult conversations with clarity and confidence. Learn plain language, empathic responses, and de-escalation strategies, plus how to share bad news using proven frameworks like SPIKES. Practice realistic scripts, family meetings, and follow-up planning while also building self-care habits to reduce burnout and strengthen collaboration across your team.
Elevify advantages
Develop skills
- Master difficult talks: use SPIKES, tone, and body language with confidence.
- Explain diagnoses clearly: use plain language, teach-back, and avoid jargon.
- De-escalate emotions fast: handle anger, denial, and fears with empathic tools.
- Lead family meetings: align wishes, discuss DNR, and document shared decisions.
- Protect yourself and your team: quick debrief, burnout warning signs, and support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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