Hotel Receptionist Training
Master front desk operations, reservations, billing, and guest communication to handle overbooking, complaints, and busy shifts with confidence. Build the professional hotel receptionist skills travel and tourism employers look for worldwide.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Boost your front desk skills with a focused, practical course that covers check-in and check-out steps, reservation handling, upgrades, and overbooking solutions. Learn clear guest communication, complaint resolution, and service recovery, plus billing, payments, and corporate folios. Strengthen time management, multitasking, and professional conduct while mastering PMS entries, shift handovers, and coordination with key hotel departments.
Elevify advantages
Develop skills
- Reservation mastery: handle overbooking, upgrades, and walk-ins with confidence.
- Front desk excellence: run check-in, check-out, and room assignment like a pro.
- Hotel billing skills: process payments, folios, refunds, and audits accurately.
- Service recovery tactics: resolve complaints, noise issues, and tough guests fast.
- Pro communication: coordinate with teams, log incidents, and manage busy shifts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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