IT troubleshooting training
Master real-world IT troubleshooting: fix email delivery issues, speed up slow Windows laptops, resolve chat and app outages, and restore shared drive access using a clear, structured workflow trusted by modern IT support teams.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Master fast, reliable IT troubleshooting with this focused, hands-on course. Learn to diagnose missing emails, fix mailbox and gateway issues, and apply SPF, DKIM, and DMARC basics. Tackle slow laptops using Windows diagnostics, optimize performance, and apply safe remediation. Resolve chat, cloud app, and shared drive problems with structured workflows, clear communication, and preventive practices that reduce recurring incidents.
Elevify advantages
Develop skills
- Email delivery diagnosis: quickly trace, analyze, and fix missing messages.
- Windows laptop tuning: use built-in tools to resolve slowness in minutes.
- Cloud app stability: pinpoint and resolve chat and video call drop issues fast.
- Network drive repair: restore shared file access, permissions, and mappings.
- Logical troubleshooting: apply a clear, repeatable workflow to any IT incident.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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