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IT Service Management (ITSM) Course

IT Service Management (ITSM) Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The IT Service Management (ITSM) Course gives you practical skills to design a clear service catalog, define SLAs, and structure incident, request, and change workflows that actually work. Learn how to set SMART goals, track KPIs like MTTR and change success rate, build effective dashboards, and run monthly reviews so you can reduce recurring issues, improve customer experience, and support reliable, scalable services.

Elevify advantages

Develop skills

  • ITSM foundations for SaaS: set SMART goals and align services to business value.
  • Incident and request workflows: design, route, and measure for fast SaaS support.
  • Change and release control: manage risk with approvals, testing, and rollback plans.
  • Service catalog design: define SaaS services, SLAs, tiers, and clear service boundaries.
  • ITSM reporting and governance: build dashboards, KPIs, roles, and CMDB basics.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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