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Aided Course

Aided Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Aided Course shows you how to assess current support workflows, cut repeat requests, and design efficient, automated ticket handling from intake to closure. You will build practical playbooks for password resets and VPN issues, use metrics and dashboards to track performance, and apply scripts, templates, and AI tools to reduce manual work while improving reliability, security, and user satisfaction every day.

Elevify advantages

Develop skills

  • Map IT support workflows: quickly spot bottlenecks, gaps, and automation wins.
  • Build password reset and VPN playbooks: fast, auditable, low-error resolutions.
  • Design automated ticket flows: smart intake, triage, routing, and closure.
  • Create scripts and templates: cut repeat work with safe, tested automations.
  • Track IT support KPIs: dashboards for SLA, FCR, volume, and satisfaction.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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