Key Account Management Course
Master key account management for SaaS sales. Learn to spot churn risks early, build 12‑month account plans, map stakeholders, run powerful QBRs, and design expansion plays that protect revenue, grow ARR, and turn strategic accounts into long-term partners.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Key Account Management Course gives you practical tools to protect and grow strategic SaaS accounts. Learn to analyze usage, support data, and financial signals, build 12‑month account plans, map stakeholders, and design targeted communication. Master churn prevention, expansion strategies, negotiation tactics, and risk dashboards so you can drive renewals, upsells, and long-term customer value with confidence.
Elevify advantages
Develop skills
- SaaS account diagnostics: read usage, support and revenue to spot risk fast.
- 12-month key account plans: set KPIs, milestones and actions that actually ship.
- Stakeholder mapping: win CFOs, CIOs and execs with tailored value stories.
- Expansion playbooks: design cross-sell and upsell motions that grow ARR quickly.
- Risk mitigation systems: build alerts, playbooks and reviews to prevent churn.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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