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CRM Customer Service Course

CRM Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The CRM Customer Service Course shows you how to capture every interaction, organize cases, and track key metrics like first response time and backlog. Learn to use routing, SLAs, and automations to speed resolutions, personalize communication with full history, and integrate knowledge base content. Build practical dashboards, improve retention, and turn everyday service conversations into measurable business results.

Elevify advantages

Develop skills

  • CRM case management: track, prioritize, and resolve tickets with clear SLAs.
  • Sales-focused service: capture leads, upsell, and boost retention from every case.
  • Smart CRM organization: tag, link, and document interactions for fast, accurate support.
  • Personalization at scale: use history, sentiment, and KB links to tailor responses.
  • Practical CRM automation: dashboards, routing, and reminders that save time fast.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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