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CRM Customer Service Course

CRM Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The CRM Customer Service Course shows you how to capture every interaction, organize cases, and track key metrics like first response time and backlog. Learn to use routing, SLAs, and automations to speed resolutions, personalize communication with full history, and integrate knowledge base content. Build practical dashboards, improve retention, and turn everyday service conversations into measurable business results.

Elevify advantages

Develop skills

  • CRM case management: track, prioritize, and resolve tickets with clear SLAs.
  • Sales-focused service: capture leads, upsell, and boost retention from every case.
  • Smart CRM organization: tag, link, and document interactions for fast, accurate support.
  • Personalization at scale: use history, sentiment, and KB links to tailor responses.
  • Practical CRM automation: dashboards, routing, and reminders that save time fast.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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