Root Cause Analysis Course
Master root cause analysis for e-commerce operations. Learn to diagnose delivery failures, use data-driven tools, reduce errors, align carriers, and design fixes that boost on-time delivery, customer satisfaction, and operational performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Root Cause Analysis Course gives you practical tools to quickly diagnose and fix e-commerce delivery issues. Learn to define incidents, analyze metrics, and use 5 Whys, Pareto, and fishbone methods to pinpoint true causes. Build strong data checks, improve carrier and warehouse performance, design corrective actions, and create clear communication and continuous improvement plans that reduce errors and protect customer experience.
Elevify advantages
Develop skills
- Rapid problem scoping: define delivery incidents and impacted KPIs in minutes.
- Data-driven RCA: use metrics and analytics to pinpoint true operational root causes.
- E-commerce RCA tools: apply 5 Whys, Pareto, and fishbone to ops failures fast.
- Fulfillment diagnostics: trace split shipments, missing items, and carrier delays.
- Actionable fixes: design, pilot, and track corrective actions with clear owners.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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