Quality Fundamentals Course
Master quality fundamentals for customer support. Learn root-cause analysis, key service metrics, and simple improvement tools to cut complaints, speed up responses, and boost CSAT—practical skills every business and management professional can apply fast.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Quality Fundamentals Course gives you practical tools to improve service quality fast. Learn how customers judge performance, spot common support issues, and use simple root-cause methods like Pareto analysis, check sheets, and cause-and-effect grouping. Practice working with real-world metrics, run small experiments, track results, and design quick, low-risk improvements your team can sustain and scale.
Elevify advantages
Develop skills
- Root-cause analysis: pinpoint service issues fast with simple quality tools.
- Support quality metrics: track FRT, FCR, CSAT, CES and QA scores with confidence.
- Data-driven decisions: run quick checks, spot trends, and validate improvements.
- Practical process fixes: design and pilot small changes that lift customer experience.
- Stakeholder reporting: communicate results clearly and secure buy-in for next steps.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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