Salon Protocol & Client Care Training
Master salon protocol, front desk etiquette, and expert client consultations. Learn to book, schedule, resolve conflicts, and communicate like a pro so every guest enjoys a smooth, professional hairdressing experience from first call to final blow-dry.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Salon Protocol & Client Care Training gives you practical skills to manage consultations, match services to client needs, and explain pricing with confidence. Learn professional reception standards, clear communication across phone, SMS, email, and in-person, plus proven strategies for scheduling, handling complaints, no-shows, and cancellations so your salon runs smoothly and clients feel valued every visit.
Elevify advantages
Develop skills
- Expert client consultations: match hair goals to services in minutes.
- Confident salon communication: scripts for calls, texts, and in-person care.
- Smooth scheduling mastery: optimize bookings, waitlists, and stylist time.
- Professional front desk etiquette: welcome, rebook, and retain every client.
- Calm conflict handling: resolve complaints, no-shows, and refunds with ease.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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