Customer Relationship Management Training
Master Customer Relationship Management for marketing success. Learn segmentation, lifecycle flows, personalization, and CRM analytics to boost retention, increase CLTV, reduce churn, and design high-impact campaigns across email, SMS, and paid channels.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Customer Relationship Management Training gives you a clear, practical system to understand ecommerce customer lifecycles, build smart segments, and design automated flows for acquisition, onboarding, retention, and win-back. Learn how to use data foundations, channel strategy, personalization, and rigorous testing to improve engagement, increase revenue per customer, and scale high-performing CRM programs fast.
Elevify advantages
Develop skills
- Lifecycle CRM strategy: map journeys and align messages to each stage.
- Segmentation mastery: build RFM and predictive segments that lift revenue fast.
- Automation flows: design welcome, post-purchase, and win-back journeys that convert.
- CRM analytics: track KPIs, run A/B tests, and optimize campaigns with confidence.
- Data-driven CRM setup: structure customer data and channels for scalable growth.
Suggested summary
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