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How to Create a Customer Journey Map Course

How to Create a Customer Journey Map Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Learn how to build a complete customer journey map for online fashion, from defining data-backed personas and mapping actions, thoughts, and emotions to identifying pain points and high-impact opportunities. This practical course walks you through touchpoints, channels, attribution, and optimization tactics, then guides you to deliver clear strategic actions, an executive summary, and a polished, presentation-ready journey map.

Elevify advantages

Develop skills

  • Build fashion customer personas: turn public data into sharp buyer profiles.
  • Map end-to-end journeys: stages, touchpoints, emotions, and pain points.
  • Analyze journey data: blend reviews, analytics, and signals into clear insights.
  • Prioritize quick-win improvements: apply ICE and RICE to journey fixes fast.
  • Create executive-ready journey maps: concise summaries and action roadmaps.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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