Telephone Operator Course
Master professional phone communication in medical settings. Learn call scripts, triage, de-escalation, HIPAA-aware etiquette, and accurate documentation to handle multiple lines, resolve complaints, and deliver calm, clear support on every call.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Telephone Operator Course gives you practical skills to handle medical calls with confidence and accuracy. Learn professional etiquette, HIPAA-aware greetings, triage basics, and clear scripting for scheduling, emergencies, and complaints. Master de-escalation, documentation, multi-line management, and call-center tools so every caller feels heard, safe, and well supported in every interaction.
Elevify advantages
Develop skills
- Professional medical phone etiquette: master tone, HIPAA basics, and clarity.
- Difficult call de-escalation: use proven scripts to calm anger and resolve issues fast.
- Structured call handling: follow short scripts for triage, transfers, and scheduling.
- Accurate call documentation: log actions, handoffs, and follow-ups with legal care.
- Phone tech and KPIs: use systems, metrics, and QA tools to boost call center results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course