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Telephone Operator Course

Telephone Operator Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Telephone Operator Course gives you practical skills to handle medical calls with confidence and accuracy. Learn professional etiquette, HIPAA-aware greetings, triage basics, and clear scripting for scheduling, emergencies, and complaints. Master de-escalation, documentation, multi-line management, and call-center tools so every caller feels heard, safe, and well supported in every interaction.

Elevify advantages

Develop skills

  • Professional medical phone etiquette: master tone, HIPAA basics, and clarity.
  • Difficult call de-escalation: use proven scripts to calm anger and resolve issues fast.
  • Structured call handling: follow short scripts for triage, transfers, and scheduling.
  • Accurate call documentation: log actions, handoffs, and follow-ups with legal care.
  • Phone tech and KPIs: use systems, metrics, and QA tools to boost call center results.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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