Difficult Conversations Course
Master high-stakes communication with the Difficult Conversations Course. Learn to analyze conflict, lead focused meetings, de-escalate tension, negotiate clear agreements, and protect relationships while improving teamwork, safety, and results.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Difficult Conversations Course gives you practical tools to handle high-stakes discussions with confidence. Learn to analyze conflict, manage emotions, and guide 60–90 minute meetings from opening to agreement. Build skills in de-escalation, interest-based negotiation, and follow-up planning so you can create clear, measurable agreements that improve safety, teamwork, and long-term results across your organization.
Elevify advantages
Develop skills
- Mediation design: run focused 60–90 minute sessions that stay on shared goals.
- Conflict diagnosis: quickly map root causes, interests, and clinical impacts.
- Negotiation tools: craft clear, measurable agreements that hold teams accountable.
- Emotional self-management: stay neutral, grounded, and ethical under pressure.
- High-stakes communication: de-escalate, reframe, and resolve tense clinical disputes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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