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WFM Technician Course
Boost your call centre career with our WFM Technician Course (Senegal). This course is designed to give professionals like you the important skills to manage workforce properly. You go deep inside data analysis, learning how to handle service levels and average handling time like a pro. You'll learn to make proper reports, plan schedules well, and cut costs effectively. You will understand how call centres work, use technology to your advantage, and improve performance by using important numbers. This quick, top-quality course gives you real-life ideas to make things work better and succeed in your job.
- Master data analysis: Learn to properly check call volume and handling time.
- Craft reports: Learn how to structure and present workforce management findings in a clear way.
- Optimize costs: Put in place ways to reduce costs and manage budget well.
- Enhance scheduling: Make schedules that work well for busy and quiet times.
- Boost efficiency: Reduce the time people are idle by using flexible scheduling solutions.

flexible workload from 4 to 360h
certificate recognized by MEC
What will I learn?
Boost your call centre career with our WFM Technician Course (Senegal). This course is designed to give professionals like you the important skills to manage workforce properly. You go deep inside data analysis, learning how to handle service levels and average handling time like a pro. You'll learn to make proper reports, plan schedules well, and cut costs effectively. You will understand how call centres work, use technology to your advantage, and improve performance by using important numbers. This quick, top-quality course gives you real-life ideas to make things work better and succeed in your job.
Elevify advantages
Develop skills
- Master data analysis: Learn to properly check call volume and handling time.
- Craft reports: Learn how to structure and present workforce management findings in a clear way.
- Optimize costs: Put in place ways to reduce costs and manage budget well.
- Enhance scheduling: Make schedules that work well for busy and quiet times.
- Boost efficiency: Reduce the time people are idle by using flexible scheduling solutions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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