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Quality Supervisor Course
Level up your call centre work with our Quality Supervisor Course. E go teach you how to make quality betta and how to check calls well-well. You go learn how to put good monitoring systems in place, make training and incentive plans wey go work, and sabi how to check calls properly. You go get strong head for checking how people dey talk, understanding important things like QA scores and CSAT, and using tools like CRM systems. You go turn feedback into things wey people fit do, and make customers dey happy pass before.
- Put Monitoring Systems in Place: Learn how to use tools wey go make call quality and work rate betta.
- Make Training Programs: Create training wey go make call centre dey shine.
- Check How People Dey Talk: Check and improve how agents dey talk to customers.
- Give Advice Wey Go Help: Give correct advice wey go help people do their work betta.
- Understand Call Centre KPIs: Make metrics like QA, FCR, AHT, and CSAT dey correct.

flexible workload from 4 to 360h
certificate recognized by MEC
What will I learn?
Level up your call centre work with our Quality Supervisor Course. E go teach you how to make quality betta and how to check calls well-well. You go learn how to put good monitoring systems in place, make training and incentive plans wey go work, and sabi how to check calls properly. You go get strong head for checking how people dey talk, understanding important things like QA scores and CSAT, and using tools like CRM systems. You go turn feedback into things wey people fit do, and make customers dey happy pass before.
Elevify advantages
Develop skills
- Put Monitoring Systems in Place: Learn how to use tools wey go make call quality and work rate betta.
- Make Training Programs: Create training wey go make call centre dey shine.
- Check How People Dey Talk: Check and improve how agents dey talk to customers.
- Give Advice Wey Go Help: Give correct advice wey go help people do their work betta.
- Understand Call Centre KPIs: Make metrics like QA, FCR, AHT, and CSAT dey correct.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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