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Phone-Based Customer Service Course

Phone-Based Customer Service Course
flexible workload from 4 to 360h
certificate recognized by MEC

What will I learn?

Take your call center work to the next level with our Phone-Based Customer Service Training. You go learn important skills like how to answer phone calls properly, how to handle calls as them dey come, and how to always sound professional. You go learn how to connect well with customers, make them happy, and make sure they know what to expect. We go teach you how to handle stress well with time management and how to take care of yourself. You go learn how to solve problems fast-fast and how to talk to people in a way wey dem go understand, including how to show you care and listen well. You go also learn how to always dey learn and improve yourself through feedback. Join us now for a training wey go change your life!

Elevify advantages

Develop skills

  • Master call flow: Learn how to handle calls properly and direct customers to where dem suppose go.
  • Build rapport: Learn how to connect well with customers and make them trust you.
  • Solve problems swiftly: Learn how to find quick and good solutions for problems.
  • Communicate clearly: Learn how to use simple language wey go make people understand you well, and how to show you care.
  • Manage stress: Learn how to stay calm and take care of yourself even when things dey hard.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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