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Operations Supervisor Course
Improve your call centre career wit our Operations Supervisor Training Course, wey dem design to make your monitoring and evaluation techniques, benchmarking and performance analysis betta. Master important call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn how to make processes betta, use technology well, and develop good training programs. Get experience for report preparation and how to talk to stakeholders, and make strong implementation plans with risk management and how to use resources well.
- Master evaluation metrics: Make call centre performance betta wit correct metrics.
- Optimize processes: Arrange operations well for efficiency and effectiveness.
- Analyze performance gaps: Find and fix areas wey need improvement.
- Craft clear reports: Talk about findings wit arranged, short reports.
- Understand KPIs: Use key performance indicators for strategic decisions.

flexible workload from 4 to 360h
certificate recognized by MEC
What will I learn?
Improve your call centre career wit our Operations Supervisor Training Course, wey dem design to make your monitoring and evaluation techniques, benchmarking and performance analysis betta. Master important call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn how to make processes betta, use technology well, and develop good training programs. Get experience for report preparation and how to talk to stakeholders, and make strong implementation plans with risk management and how to use resources well.
Elevify advantages
Develop skills
- Master evaluation metrics: Make call centre performance betta wit correct metrics.
- Optimize processes: Arrange operations well for efficiency and effectiveness.
- Analyze performance gaps: Find and fix areas wey need improvement.
- Craft clear reports: Talk about findings wit arranged, short reports.
- Understand KPIs: Use key performance indicators for strategic decisions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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