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Multichannel Support Technician Course
Take your call centre work to the next level with our Multichannel Support Technician Training Programme. Learn how to make customers happy by checking and improving what they say, and use the latest tools like CRM and social media. Get good at talking to people in the right way for each channel, and learn how to manage your time and what's important. Improve your ability to find problems and fix them quickly. Join us now to become a valuable person in the fast-moving world of multichannel support.
- Become a master of customer satisfaction: Learn how to check and make customers very happy.
- Use CRM systems like a pro: Control customer relationships with the best CRM tools.
- Improve how you talk to people: Change your strategy depending on how you're talking to them.
- Do important things first: Balance and manage all the different support channels.
- Fix problems in new ways: Find what's needed and put good solutions in place.

flexible workload from 4 to 360h
certificate recognized by MEC
What will I learn?
Take your call centre work to the next level with our Multichannel Support Technician Training Programme. Learn how to make customers happy by checking and improving what they say, and use the latest tools like CRM and social media. Get good at talking to people in the right way for each channel, and learn how to manage your time and what's important. Improve your ability to find problems and fix them quickly. Join us now to become a valuable person in the fast-moving world of multichannel support.
Elevify advantages
Develop skills
- Become a master of customer satisfaction: Learn how to check and make customers very happy.
- Use CRM systems like a pro: Control customer relationships with the best CRM tools.
- Improve how you talk to people: Change your strategy depending on how you're talking to them.
- Do important things first: Balance and manage all the different support channels.
- Fix problems in new ways: Find what's needed and put good solutions in place.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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