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Live Chat Coordinator Course
Take your call center career to the next level with our Live Chat Coordinator Training Programme. It's designed to improve your skills in making sure things are done well (quality assurance), how you talk to people (communication), and managing your time. Learn to really listen to customers (active listening), talk clearly, and handle tricky conversations to make customers very happy. You'll also learn how to decide what's most important to do first, encourage your team, and fix problems quickly. Get good at watching how well people are doing and giving them advice to help them keep getting better. Join now to change how you handle customer service and do great in the fast-moving world of live chat coordination.
- Learn how to listen carefully to customers so you can talk to them better.
- Use quality standards to make your service top-notch.
- Get better at managing your time so you can focus on the most important tasks.
- Come up with new and creative ways to solve problems effectively.
- Make customers happier by giving them service that's just right for them.

flexible workload from 4 to 360h
certificate recognized by MEC
What will I learn?
Take your call center career to the next level with our Live Chat Coordinator Training Programme. It's designed to improve your skills in making sure things are done well (quality assurance), how you talk to people (communication), and managing your time. Learn to really listen to customers (active listening), talk clearly, and handle tricky conversations to make customers very happy. You'll also learn how to decide what's most important to do first, encourage your team, and fix problems quickly. Get good at watching how well people are doing and giving them advice to help them keep getting better. Join now to change how you handle customer service and do great in the fast-moving world of live chat coordination.
Elevify advantages
Develop skills
- Learn how to listen carefully to customers so you can talk to them better.
- Use quality standards to make your service top-notch.
- Get better at managing your time so you can focus on the most important tasks.
- Come up with new and creative ways to solve problems effectively.
- Make customers happier by giving them service that's just right for them.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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