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Customer Experience Course
Boost your call center career with our Customer Experience Course, tailored to change the way you see customer interactions. Learn the difference between customer service and customer experience, and how to measure success using important KPIs. We'll also look at how to use AI, automation, and omnichannel support to your advantage. You'll learn how to improve your communication, personalize each interaction, and respond to customers faster. Join us and become a master of great customer experience in Senegal!
- Master Customer Experience: Know the real difference between customer service and customer experience.
- Analyze KPIs: Learn how to follow and understand important performance numbers.
- Optimize Communication: Make your communication channels better for customers.
- Implement Personalization: Give each customer a unique experience.
- Improve Response Times: Respond to customer questions and problems more quickly.

flexible workload from 4 to 360h
certificate recognized by MEC
What will I learn?
Boost your call center career with our Customer Experience Course, tailored to change the way you see customer interactions. Learn the difference between customer service and customer experience, and how to measure success using important KPIs. We'll also look at how to use AI, automation, and omnichannel support to your advantage. You'll learn how to improve your communication, personalize each interaction, and respond to customers faster. Join us and become a master of great customer experience in Senegal!
Elevify advantages
Develop skills
- Master Customer Experience: Know the real difference between customer service and customer experience.
- Analyze KPIs: Learn how to follow and understand important performance numbers.
- Optimize Communication: Make your communication channels better for customers.
- Implement Personalization: Give each customer a unique experience.
- Improve Response Times: Respond to customer questions and problems more quickly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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