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Call Quality Manager Course
Improve your call center skills with our Call Quality Manager Course (Senegal), created for professionals who want to make service better and make customers happy. You go learn how to make good plans to improve quality, put important changes in place, and design training programs wey target specific areas. You go master important things like First Call Resolution and Net Promoter Score, and you go gain skills in managing resources, talking to your team well, and using data to change your strategy. Help your career move forward by making sure calls dey handled well and you understand customer feedback properly.
- Make plans to improve quality: Find and fix the main problems in the call center.
- Put process changes in place: Make things work better with important changes.
- Design training wey target specific areas: Create programs to make agents perform better.
- Understand customer feedback: Use data to make satisfaction scores better.
- Watch progress well: Track how things dey go and change strategies so you fit succeed.

flexible workload from 4 to 360h
certificate recognized by MEC
What will I learn?
Improve your call center skills with our Call Quality Manager Course (Senegal), created for professionals who want to make service better and make customers happy. You go learn how to make good plans to improve quality, put important changes in place, and design training programs wey target specific areas. You go master important things like First Call Resolution and Net Promoter Score, and you go gain skills in managing resources, talking to your team well, and using data to change your strategy. Help your career move forward by making sure calls dey handled well and you understand customer feedback properly.
Elevify advantages
Develop skills
- Make plans to improve quality: Find and fix the main problems in the call center.
- Put process changes in place: Make things work better with important changes.
- Design training wey target specific areas: Create programs to make agents perform better.
- Understand customer feedback: Use data to make satisfaction scores better.
- Watch progress well: Track how things dey go and change strategies so you fit succeed.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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