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Call Center Training Course

Call Center Training Course
flexible workload from 4 to 360h
certificate recognized by MEC

What will I learn?

Boost your call centre career with our Call Centre Training Course, created to improve your skills in understanding people's feelings, talking to people, and solving problems. Learn how to listen carefully, use your words and body language well, and handle stress while building good relationships with customers. Get a better understanding of how call centres work, the important numbers they track, and the technology they use. Also, learn how to always improve. This course is great for people who want to make their work better and connect with customers in a personal way. It's your way to do well.

Elevify advantages

Develop skills

  • Get good at understanding people's feelings: Really connect with customers by understanding how they feel.
  • Improve how you talk to people: Become excellent at listening carefully and using your words well.
  • Solve problems: Find new ways to fix things and make good decisions.
  • Make things work better: Make work flow smoothly and use call centre tools effectively.
  • Always adapt: Keep up with new trends and always be willing to learn.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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