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Call Center Supervisor Course
Level up your career with our Call Centre Supervisor Training Programme, designed to give professionals the important skills dem need to succeed. Learn di key performance indicators well well so you fit boost team efficiency and make customers happy. Learn how to handle wahala (escalations) with correct communication and by working well with your team. Tackle common palavas like plenty people leaving (high turnover) and keeping di quality high. Make your processes correct using Six Sigma, Lean Management, and by using technology well. Develop plans wey make sense with clear objectives and by managing your resources well. Join us so you fit change your supervisory skills today!
- Master KPIs: Boost team efficiency and customer satisfaction well well.
- Resolve Escalations: Know how to manage customer wahala dem properly.
- Optimize Processes: Put Six Sigma and Lean management strategies for ground.
- Enhance Communication: Develop correct team coordination skills dem.
- Action Planning: Give out resources and put clear objectives wey you fit measure.

flexible workload from 4 to 360h
certificate recognized by MEC
What will I learn?
Level up your career with our Call Centre Supervisor Training Programme, designed to give professionals the important skills dem need to succeed. Learn di key performance indicators well well so you fit boost team efficiency and make customers happy. Learn how to handle wahala (escalations) with correct communication and by working well with your team. Tackle common palavas like plenty people leaving (high turnover) and keeping di quality high. Make your processes correct using Six Sigma, Lean Management, and by using technology well. Develop plans wey make sense with clear objectives and by managing your resources well. Join us so you fit change your supervisory skills today!
Elevify advantages
Develop skills
- Master KPIs: Boost team efficiency and customer satisfaction well well.
- Resolve Escalations: Know how to manage customer wahala dem properly.
- Optimize Processes: Put Six Sigma and Lean management strategies for ground.
- Enhance Communication: Develop correct team coordination skills dem.
- Action Planning: Give out resources and put clear objectives wey you fit measure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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