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Building Rapport With Customers Course
Improve your call center skills with our Building Good Relationship with Customers Course. Learn how to understand what customers are thinking, manage when they are vexed or upset, and figure out what they need properly. Make your conversations better by using technology, talking well, and managing your time well. Learn how to solve problems, handle complaints easily, and make problems become opportunities. Build trust, talk to each customer like you know them well, and always be positive so that customers will always want to come back. Join now to change the way you do customer service.
- Learn how to understand people's feelings: Know how to handle customer feelings with ease and care.
- Talk better: Learn how to talk clearly, simply, and effectively to customers.
- Manage time well: Do things quickly but also do them well when helping customers.
- Solve problems smartly: Find out why problems happen and come up with new ideas to fix them.
- Build trust: Make customers feel like you're their friend and talk to them like you know them.

flexible workload from 4 to 360h
certificate recognized by MEC
What will I learn?
Improve your call center skills with our Building Good Relationship with Customers Course. Learn how to understand what customers are thinking, manage when they are vexed or upset, and figure out what they need properly. Make your conversations better by using technology, talking well, and managing your time well. Learn how to solve problems, handle complaints easily, and make problems become opportunities. Build trust, talk to each customer like you know them well, and always be positive so that customers will always want to come back. Join now to change the way you do customer service.
Elevify advantages
Develop skills
- Learn how to understand people's feelings: Know how to handle customer feelings with ease and care.
- Talk better: Learn how to talk clearly, simply, and effectively to customers.
- Manage time well: Do things quickly but also do them well when helping customers.
- Solve problems smartly: Find out why problems happen and come up with new ideas to fix them.
- Build trust: Make customers feel like you're their friend and talk to them like you know them.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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