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Customer Journey Course
Unlock the power of Business Intelligence with our Customer Journey Course (Senegal). Dig deep into how customers behave, learn the latest ways to collect data, and become a master of understanding why customers do what they do. Improve your skills in spotting what frustrates customers and making their journey better with smart plans. Get good at using tools like analytics, CRM systems, and making things automatic. Stay on top of things with info on what's new in e-commerce and the best ways to do things, so you can give customers great experiences and make your business successful.
- Master data collection: Learn proper techniques for gathering customer data.
- Analyze behavior: Discover methods to interpret and predict customer actions.
- Optimize journeys: Implement strategies to improve customer experiences.
- Visualize insights: Create impactful data visualizations for clear communication.
- Leverage CRM tools: Utilize CRM systems to improve customer relationship management.

flexible workload from 4 to 360h
certificate recognized by MEC
What will I learn?
Unlock the power of Business Intelligence with our Customer Journey Course (Senegal). Dig deep into how customers behave, learn the latest ways to collect data, and become a master of understanding why customers do what they do. Improve your skills in spotting what frustrates customers and making their journey better with smart plans. Get good at using tools like analytics, CRM systems, and making things automatic. Stay on top of things with info on what's new in e-commerce and the best ways to do things, so you can give customers great experiences and make your business successful.
Elevify advantages
Develop skills
- Master data collection: Learn proper techniques for gathering customer data.
- Analyze behavior: Discover methods to interpret and predict customer actions.
- Optimize journeys: Implement strategies to improve customer experiences.
- Visualize insights: Create impactful data visualizations for clear communication.
- Leverage CRM tools: Utilize CRM systems to improve customer relationship management.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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