Passenger Service Agent Course
Gain expertise in check-in, baggage, overbooking, assisting passengers with reduced mobility, and gate operations through this Passenger Service Agent Training. Develop assurance in managing quick turnarounds, tricky situations, and passenger issues in the busy aviation sector today. Perfect for building real-world capabilities fast.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Passenger Service Agent Training offers hands-on skills for check-in, gate duties, baggage handling, and managing overbookings confidently. You'll learn to assist passengers with reduced mobility, families, and unaccompanied minors, while ensuring safety, timeliness, and quality service. Get practical scripts, workflows, and rules knowledge in a quick course built for frontline airport work.
Elevify advantages
Develop skills
- International check-in skills: quick, precise, and rule-following processing.
- Overbooking management: steady choices for denied boarding, with scripts and fixes.
- Baggage knowledge: guidelines, labelling, and handling problems without hold-ups.
- PRM and family support: respectful, safe help even under tight schedules.
- Gate duties: managing reseating, plane swaps, and punctual boarding.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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