Airport Service Quality Course
Enhance passenger satisfaction and airport efficiency through the Airport Service Quality Course. Gain skills to map passenger journeys, redesign queues, establish ASQ indicators, leverage data and technology, and implement six-month improvement initiatives that yield tangible outcomes in reliability and performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Acquire practical strategies in the Airport Service Quality Course to chart passenger journeys, minimise queues, enhance cleanliness, and optimise check-in, security, and boarding. Master designing ASQ indicators, creating dashboards, utilising sensors and surveys, involving stakeholders, and executing a targeted six-month programme to elevate satisfaction, reliability, and punctuality throughout the terminal.
Elevify advantages
Develop skills
- Design ASQ indicators with clear KPIs, targets, and benchmarks.
- Map passenger journeys to identify pain points from curb to gate.
- Redesign processes to optimise queues, staffing, and fast-track flows.
- Deploy smart tech using sensors, surveys, and analytics for insights.
- Lead ASQ change by engaging stakeholders and sustaining improvements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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