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Airport Service Quality Course

Airport Service Quality Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Acquire practical strategies in the Airport Service Quality Course to chart passenger journeys, minimise queues, enhance cleanliness, and optimise check-in, security, and boarding. Master designing ASQ indicators, creating dashboards, utilising sensors and surveys, involving stakeholders, and executing a targeted six-month programme to elevate satisfaction, reliability, and punctuality throughout the terminal.

Elevify advantages

Develop skills

  • Design ASQ indicators with clear KPIs, targets, and benchmarks.
  • Map passenger journeys to identify pain points from curb to gate.
  • Redesign processes to optimise queues, staffing, and fast-track flows.
  • Deploy smart tech using sensors, surveys, and analytics for insights.
  • Lead ASQ change by engaging stakeholders and sustaining improvements.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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