Public Service and Customer Care Course
Elevate your call centre performance with the Public Service and Customer Care Training. Gain mastery in de-escalation techniques, straightforward scripts, legal and privacy guidelines, plus performance tracking to tackle difficult calls with assurance and offer dependable, polite public service. This course equips you to handle demanding interactions effectively while upholding high standards of professionalism and compliance.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Public Service and Customer Care Training develops solid communication, de-escalation, and problem-solving abilities for managing challenging phone calls. You will learn legal and privacy rules, emotional intelligence, clear scripting, proper verification, and smooth workflows. Enhance resolution rates, cut down complaints, and provide steady, courteous support using practical tools, real-life cases, and key performance measures.
Elevify advantages
Develop skills
- De-escalate calls swiftly: soothe upset callers quickly using effective emotional intelligence scripts.
- Control calls professionally: verify details, record accurately, and settle public inquiries efficiently.
- Communicate clearly with the public: describe services using simple, trustworthy language.
- Handle calls legally and ethically: safeguard information, adhere to rules, and ensure full compliance.
- Optimise performance: apply key indicators and feedback to improve call centre outcomes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André FelipePrompt Engineering Student
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