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Customer Journey Course

Customer Journey Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Customer Journey Course teaches you how to manage home internet problems with clearness, quickness, and steadiness. Learn to define customer types, map each stage from service cut to fix, cut down handovers, and use self-help, ahead-of-time updates, and improved tools. Grasp main measures like CSAT, effort score, and FCR to spot trouble spots, better the ways, and give a smoother, more dependable service every time.

Elevify advantages

Develop skills

  • Map customer journeys: quickly outline full end-to-end internet service cut experiences.
  • Reduce call friction: lessen handovers, repeats, and customer effort in tech support calls.
  • Use CX metrics: interpret CSAT, CES, and operations KPIs to push quick betterments.
  • Run root-cause analysis: identify and correct main trouble points in support paths.
  • Design better support flows: combine IVR, SMS, app, and agents for smooth customer experience.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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