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WFM Technician Course
Lift up your call centre work with our WFM Technician Training. We mek dis training so professionals go get di correct skills for manage workforce. Ya go dig inside data analysis, learn how service levels suppose to be, and how long people dey tek for handle calls. Ya go learn how to write good report, fix schedule well, and cut cost proper. Ya go understand how call centre dey work, use technology well, and mek performance betta with important numbers. Dis short, good training go give you correct correct knowledge to mek work easy and mek you succeed for your work.
- Master data analysis: Learn how to look at call volume and how long people dey tek for handle call dem well well.
- Craft reports: Learn how to arrange and show workforce management information clear clear.
- Optimize costs: Learn how to put things in place to cut cost and manage budget well.
- Enhance scheduling: Learn how to fix schedule good for when plenty people dey call and when nor plenty.
- Boost efficiency: Learn how to reduce time wey people dey siddon do notin by fixing schedule wey go flex.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Lift up your call centre work with our WFM Technician Training. We mek dis training so professionals go get di correct skills for manage workforce. Ya go dig inside data analysis, learn how service levels suppose to be, and how long people dey tek for handle calls. Ya go learn how to write good report, fix schedule well, and cut cost proper. Ya go understand how call centre dey work, use technology well, and mek performance betta with important numbers. Dis short, good training go give you correct correct knowledge to mek work easy and mek you succeed for your work.
Elevify advantages
Develop skills
- Master data analysis: Learn how to look at call volume and how long people dey tek for handle call dem well well.
- Craft reports: Learn how to arrange and show workforce management information clear clear.
- Optimize costs: Learn how to put things in place to cut cost and manage budget well.
- Enhance scheduling: Learn how to fix schedule good for when plenty people dey call and when nor plenty.
- Boost efficiency: Learn how to reduce time wey people dey siddon do notin by fixing schedule wey go flex.
Suggested summary
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